Up to May 2016 we never directly asked our guests to post a review of their stay on TripAdvisor. We were always delighted if guests took the time to do so. But now TripAdvisor has changed its algorithm, meaning the volume of reviews of a business will play a bigger part in determining that business' ranking on their site.
As TripAdvisor is the world's most used travel website, our ranking with them greatly influences the volume of new bookings we receive, so, reluctantly, we are now, in conjunction with TripAdvisor, emailing our guests after their stay, to ask them to review Nineteen, through a link to TripAdvisor.com.
We will ask our guests, who have booked directly with us, for their consent to receive such an email in advance, and although the email will come from TripAdvisor, they will not store email addresses and will not use them for their own marketing purposes. And the email will have an "unsubscribe" option.
Our new review policy will start on 1st May 2016, and is applicable only to guests who have booked directly with us. If you have booked through an online travel agent like Booking.com, LateRooms or Expedia, those companies will continue to solicit reviews for their own websites, as they have done for several years.
Here are some of the places where you can read what people think of Nineteen:
But remember! It is always better to book direct with us than via other websites. You'll get the best available rate and a guaranteed booking.
Online Travel Agencies like Booking.com, LateRooms or Expedia sell our rooms at higher rates, so we can cover some of their commission fees.
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